Questions may require us to conduct background research before responding. To ensure that all our clients benefit equally, a fair usage policy applies (currently limited to up to four hours of research and discussions with you each month for each support license purchased). The fair usage policy may be adjusted at the end of any billing period, giving at least two week’s notice. Unused time from a previous period is not carried forward.
If you would like to discuss additional advisory options, such as one-to-one discussions, workshops, and other ways we can assist you, we’d be happy to help. Please feel free to contact us here.