SUPPORT SERVICES
Stuck? Get unstuck — without waiting for the next meeting.
Expert guidance when you need it. By email or by call. No retainers, no long-term commitments.
Some questions need an answer, others need a conversation.
Choose the format that fits how you work. Questions by email, or deeper conversations by telephone.
Online Support
Submit questions anytime
Monthly credit plans
Up to one month’s allowance carried over
Advisory Calls
Book when you need them
Single calls or packs
Same rate for any topic
Online Support Plans
Submit questions by email and get a clear answer back. You can carry over up to one month’s allowance from one month to the next. Credits aren’t sold singly — if you run out, upgrading starts a fresh month straight away, and any unused credits come with you.
Starter
£249
per month
5 questions
✔️ Email support
✔️ Response within one working day*
✔️ Up to 5 unused credits can be carried over
✔️ Cancel anytime
Growth
£449
per month
10 questions
✔️ Email support
✔️ Response within six working hours*
✔️ Up to 10 unused credits can be carried over
✔️ Cancel anytime
Scale
£799
per month
20 questions
✔️ Email support
✔️ Response within four working hours*
✔️ Up to 20 unused credits can be carried over
✔️ Cancel anytime
* Response times are targets during UK working hours
Advisory Calls
For bigger questions or when you need to talk it through. A 30-minute prep call to frame the question, an hour with whoever needs to be there, then written recommendations.
Single Call
£450
One hour, video or phone
4-Call Pack
£1,500
£375 per call
Save £300
When to use each
Not sure which format fits? Here’s what each one is good for.
Online Support is good for:
Quick clarifications on framework sections
Feedback on a draft ICP or messaging doc
“Does this positioning make sense?”
Template or implementation questions
Gut-check on a competitive situation
Advisory Calls are better for:
Working through a complex deal together
Strategic decisions that need discussion
When you’re stuck and not sure why
Preparing for a board or leadership meeting
Situations where back-and-forth helps
Questions
What counts as a “question”?
One topic you need input on. Follow-ups on the same topic don’t use extra credits, and if it needs a conversation rather than an answer, we’ll suggest a call.
Do unused credits expire?
No — you can carry up to one month’s allowance forward, so your balance tops out at twice your monthly total. Each plan’s limit is on its card above.
Can I mix online support and calls?
Yes. You can use an online support plan for day-to-day questions and book a call when something bigger comes up.
How fast will I get a response?
From four working hours, depending on your plan — see the tiers above.
What if I’m not using my allocation?
If you’re consistently carrying over credits, we’ll let you know — and you’re free to switch to a plan that suits you better.
Can I upgrade or downgrade my plan?
Upgrading starts a new month at the new price on the day you switch, and any unused credits come with you. Downgrading takes effect at your next billing date.
The next question doesn’t have to wait.
Choose the format that works for you — or get in touch if you’re not sure.